Cascade Technology Services, a leading Bay Area based IT service provider, empowers businesses with the technology solutions they need to thrive. One area of Cascade’s business, which had been historically challenging, was getting their customers to understand the importance of cybersecurity, and then convincing them to take action. Cascade sought a way to simplify these complex conversations and processes with their customers and streamline the process of getting them cybersecure.
Traditionally, initiating cybersecurity conversations with clients could be difficult. Traditional solutions were time-consuming, required highly skilled personnel to implement, and often lacked a clear roadmap for achieving success. Overly technical products often created a barrier to understanding, hindering the sales process and delaying crucial security improvements for customers.
Atro's innovative platform transformed Cascade's approach to how they deliver cybersecurity for their customers and empowered Cascade to deliver on the promise of achieving cybersecurity for their customers in the following ways:
Lowering the Barrier to Entry
Atro's user-friendly interface and easy to follow onboarding process made it easy for Cascade's team to initiate security discussions, follow a proven framework, and then implement security controls with clients. Customers readily grasped the importance of cybersecurity without getting bogged down in technical details.
Streamlined Customer Journey
Atro's consolidated process provided a clear roadmap for achieving cybersecurity success. This scalable step by step approach guided both Cascade and their customers through setup, implementation, and reporting.
Empowering Non-Technical Teams
Atro's intuitive platform eliminated the need for deep cybersecurity expertise within Cascade's team. Any IT professional could leverage Atro to guide customers in implementing essential security controls.
Gamification, Visibility, and Measurement
Atro's gamified approach fostered customer engagement, making cybersecurity improvements more fun and rewarding for customers and their employees. Real-time progress tracking allowed customers to see the tangible benefits of their efforts.
Human-Based Visibility Scoring
Prior to Atro, pinpointing the customer’s human based security vulnerabilities was challenging. Atro's human-based scoring system provided clear insights, enabling Cascade to demonstrate security gaps to clients and guide them towards targeted solutions.
By leveraging Atro, Cascade Technology Services achieved significant results:
Simplified Sales Conversations
Atro’s easy to use risk assessment created a clear understanding of what needed to be done for customers and a simplified roadmap for getting there, leading to faster sales cycles for Cascade and a deeper understanding of cybersecurity needs for customers.
Increased Customer Satisfaction
The streamlined journey including gamification and easy to understand progress reporting made getting cybersecurity more tangible and enjoyable for customers fostering trust and loyalty with Cascade.
Improved Security Posture for Customers
With Atro's guidance, Cascade's customers implemented the most essential foundational security controls, significantly reducing their cyber risks.
The partnership between Cascade Technology Services and Atro has yielded a winning formula for empowering businesses to achieve cybersecurity. Atro's user-friendly interface and gamified approach have demonstrably simplified complex conversations, streamlined customer journeys, and fostered a culture of security engagement among Cascade's clientele. Looking ahead, Cascade is well-positioned to continue delivering exceptional value to their customers. By leveraging Atro's ongoing capabilities and insights, they can ensure their customers remain protected in the ever-evolving cybersecurity landscape.
